FAQs
1. What is Flairistt?
Flairistt is a luxury concierge service dedicated to sourcing and securing exclusive items, access to sold out events, reservations at hard to book restaurants, and more. In addition to our concierge services, we also offer selected in house products, including our own Flairistt grip socks. We connect you to both exclusive experiences and carefully curated products. To learn more about who we are and what we do, please visit our About Us page.
2. How does Flairistt work?
Simply tell us what you are looking for, whether it is rare sneakers, exclusive event tickets, a reservation at a fully booked restaurant, or luxury technology. We handle the sourcing, booking, and confirmation process from start to finish.
3. Do you sell authentic products?
Yes. Authenticity is our top priority. We source all items from reputable suppliers and verified marketplaces to ensure they are 100 percent genuine.
4. Can you get access to sold out events or fully booked restaurants?
Yes. We specialise in securing access to exclusive events, VIP experiences, football matches, and in demand restaurant reservations.
5. Can I request a specific item or booking that is not listed on the website?
Yes. We thrive on custom requests. If you are looking for something specific, simply submit a request and we will review it.
6. How long does sourcing an item or securing a booking take?
Timelines vary depending on availability and demand. Once we review your enquiry, we will provide an estimated timeframe.
7. Do you offer international services?
Yes. We operate globally, offering international sourcing, shipping, and access to experiences worldwide.
8. What payment methods do you accept?
We accept credit and debit cards, bank transfers, and other secure payment options available at checkout.
9. Can I cancel or modify my order or booking after placing it?
Because we secure items and bookings upon request, cancellations or changes may not always be possible. Please contact us immediately if you need assistance.
10. Do you offer refunds or exchanges?
All sales and bookings are final. Refunds or exchanges are only available if an item is not as described or if a booking issue occurs due to our service.
11. What items and experiences can you source?
We source luxury fashion, watches, bags, belts, accessories, technology, exclusive event tickets, football matches, restaurant reservations, and more. If it is rare or in demand, we can source it.
12. Is there a fee for your sourcing and concierge services?
No. We do not charge a separate sourcing fee. All costs are included in the final price we quote.
13. Can I collect my item instead of paying for delivery?
Yes. We offer local collection if you prefer not to pay for delivery. This option will be confirmed once your order is approved.
14. Do you offer chauffeur and car rental services?
Yes. We provide luxury chauffeur and car rental services for events, travel, and special occasions.
15. Can you help with styling and outfit sourcing?
Yes. We offer personalised styling and outfit sourcing to suit your needs and occasions.
16. Do you offer sneaker cleaning services?
Yes. We provide professional sneaker cleaning services to keep your footwear in excellent condition.
17. Can you source technology products?
Yes. We source high demand and premium technology products, including limited availability items.
18. How do I contact you for a custom request?
You can submit an enquiry through the relevant service form on our website or contact us via our support email.
19. How do I submit a request for a service?
Each service has its own enquiry form on our website. Complete the form with as much detail as possible so we can assist you efficiently.
20. Do you work with third party partners?
Yes. Some services are fulfilled through trusted partners. We manage the entire process on your behalf.
21. Will I be dealing directly with the partner or venue?
No. We remain your main point of contact from enquiry to completion.
22. Can you handle urgent or last minute requests?
Yes. We specialise in urgent and last minute requests, subject to availability.
23. How will I receive updates on my request?
We will keep you updated via email or your selected contact method with confirmations and timelines.
24. Do you offer services for corporate clients or groups?
Yes. We support corporate bookings, group events, and tailored concierge services.
25. Can I request multiple services at once?
Yes. You can request multiple services, and we can coordinate them as part of one experience.
26. Do you offer gift services or surprise arrangements?
Yes. Many of our services can be arranged as gifts or surprises. Please mention this in your enquiry.
27. Are prices negotiable?
Pricing depends on availability, demand, and supplier rates. Some exclusive items and experiences have fixed market prices.
28. What happens if my request cannot be fulfilled?
If we cannot fulfil your request, we will notify you promptly and suggest alternatives where possible.
29. Is my personal information kept private?
Yes. We handle all client information securely and confidentially in line with our privacy policy.
30. Do you offer ongoing concierge support?
Yes. Many of our clients use us on an ongoing basis for lifestyle support, sourcing, and bookings.